REFUND AND CANCELLATION POLICY

Last updated on: October 26, 2026

This policy applies to purchases made from BoxFit Fitness Club Private Limited ("Boxfit", "we", "us") through boxfit.in, our studios or any other channel. Please read it together with our Terms and Conditions (https://www.boxfit.in/website-policies/terms-and-conditons) and our Membership Terms.

1. MEMBERSHIPS, PACKAGES AND TRAINING SERVICES

- Memberships, packages and other services with Boxfit are subject to applicable fees which are non-refundable and non-transferable, except where required by applicable law.

- Unless expressly permitted by Boxfit, membership at Boxfit may not be transferred, assigned or shared with any other person.

This includes personal training (studio and online), group and mini group classes, class passes, couple packages, online programmes, bootcamps and extension packs.

2. CANCELLATION OR NO SHOW

- A Member may cancel or reschedule a booked session by providing at least 6 (six) hours' prior notice. Late cancellation or failure to attend a booked session may result in deduction of the relevant session from the membership package.

- For cancellation of a booked session for reasons attributable to Boxfit, the Member will be offered a rescheduled session or other appropriate remedy by Boxfit.

3. PHYSICAL PRODUCTS (SUCH AS HAND WRAPS, GLOVES AND APPAREL)

(a) Damaged or defective products: Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product. We will repair the damaged product, or collect it and replace it with an equivalent product, or provide a refund, provided that you contact us within 24 hours of receipt of the product.

(b) Condition of returns: Any damaged product must be returned in the condition it was in when you received it, in its original packaging, together with all accessories and items received with it, and a copy of the receipt or invoice.

(c) Replacement or refund: The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.

(d) Not eligible: We will not process a return or refund where the product was ordered in the wrong model, colour or size; is a sale, promotional or free item; has been used, misused, tampered with or damaged after delivery; or is not in the same condition as when it was delivered.

(e) How to request: Email team@boxfit.in with your order number and photos of the product. Eligible returns, once confirmed by us, can be sent to: 81 Hemkunt Colony, Greater Kailash I, New Delhi, Delhi 110048. Any cost of packaging or returning the product shall be borne by the customer, and the risk of loss in transit lies with the customer.

4. PAYMENT DEDUCTED BUT ORDER NOT CONFIRMED

If an amount has been deducted and your order or booking is not confirmed, please contact your bank. It takes 7 (seven) Business Days for the bank to reverse the amount. If the issue is not resolved within 7 (seven) Business Days, please contact us at team@boxfit.in.

5. HOW REFUNDS ARE PAID

- Where a refund is approved under this policy or required by law, it is applied to the original payment method.

- Refunds are normally processed within 10 Business Days after checking the request (and, for products, after the returned product has been inspected). The time taken to reach your account may also depend on your bank or payment provider, and we are not liable for delays caused by them.

- "Business Days" means a day that is not a Saturday, Sunday, public holiday or bank holiday in India.

6. CONTACT US

For any question about this policy, please contact us at team@boxfit.in or +91 88001 34969.